Harbourgate

March 30. 2023

Hello Harbourgate Owners,

 

On behalf of your Board of Directors, we would like to apologize to our owners, long term renters, and guests for the inconvenience of the ongoing problems with the elevators.   The damage caused to the property was an unforeseen incident, resulting in extensive and costly repairs to the elevators.

With the assistance of our management company and Cavinder Elevator service we have been able to keep one elevator operating as best as it can.  The door operator on the right car is the issue and internal parts for the door operator are limited.  In addition, that elevator is trying to handle the workload for both elevators. 

Unfortunately, we cannot predict interruptions to the elevator service.   Along with members of the board, members of RAM, our maintenance people, and security we will do our best to accommodate anyone that needs help getting to their units, but we cannot guarantee that someone will be there if and when the elevator may stop again.

We can inform you that all mechanical replacement parts for both elevators have been ordered and expedited. Cavinder Elevators will be onsite Monday April 3rd, to begin work on the left elevator.  The repair process will take roughly 3 days to complete. Once the left elevator is repaired, we will then shut down the right elevator and begin the process of completely updating that elevator as discussed at the Annual meeting.

As much as we are all working to help everyone through this, there are going to be trying times.  This is not something that anyone planned for, or intentionally caused, but it is our problem and we will find a way to work through it together. With that, we would appreciate your patience and understanding. We welcome your comments and concerns but please remember as homeowners and board members we are all in this together.    

Respectfully,

Harbourgate Resort Board of Directors