Carolinian

March 30, 2023

Dear Valued Homeowners,

The Carolinian Resort Homeowners Association provides a range of services for the members, including internet and telephone service within each unit. When possible, services have been negotiated with multi-year contracts to minimize cost and reduce uncertainty in yearly budgeting. The contracts covering internet and phone services have reached the end of their terms and the Board has negotiated and signed a new contract for these services. The new five-year contract bundles broadband internet and phone services, and is with IPacket Network Texas, LLC. As such, this new contract represents a yearly cost reduction for the Association. This contract will entail several improvements that will occur in the coming months.

Beginning Monday, April 3, 2023 ,IPacket will be on site and will be entering units to replace various hardware components of the internet and phone systems with new, state-of-the-art fiberoptic equipment. This will include the installation of dual band WiFi 6 802.11ax access points in each unit. The work is expected to take three to four weeks to complete for the entire site, and the costs for equipment, installation and maintenance are included in the yearly fee. Service disruptions during the installation process are expected to be minimal. Please share this correspondance with your rental company. 

This new equipment will increase internet speeds for all units to 100MB and will upgrade the wireless internet service to WiFi 6 standards. Individual owners will also have the option to upgrade their unit to 1GB service through a subscription with IPacket. Additionally, the new system will bring the building into compliance with the Ray Baum Act, which requires phone systems to provide dispatchable location information when making calls to 911. You or your guests may contact Ipacket with any wifi issues or general questions at 1-877-912-1550.

We hope that the benefits of this change are well received by the members. If there are any questions, please feel free to reach out to RAM.

STAY INFORMED-CLICK HERE---->https://www.scemd.org/

South Carolina Emergency Management Division