Phase II Remaining Schedule  

July 12, 2024

Dear Caravelle Resort Owners, 

Spectrum and subcontractor SE Cable will be entering into each yellow or purple unit (in the attached spreadsheet) to add wiring for a new access point mounted to the metal grid of your drop ceiling just inside the unit’s entrance door.  If your unit does not have a drop ceiling by the entrance door then the access point will be mounted to the wall above your unit’s entrance door or as close as possible.   The work will take approximately 20 minutes to complete.  Below is the schedule for each remaining floor. We cannot give an exact time they will be entering your unit so please inform your guests of this work.  We have advised the contractor to knock on the door before entering. The guests/owners/tenants MUST allow Spectrum and SE Cable to enter the unit to perform this task.  RAM staff will be onsite to assist with unit codes and keys as well as to make sure the units are secured. Please make sure we have the most up to date code or key for your unit.

10th Floor July 15th

11th Floor July 16th

12th Floor July 17th

14th Floor July 18th

15th Floor July 19th 

 Each day work will begin at 9AM on the designated floor.

Hello Caravelle Owners,

As you may or may not know Spectrum has started wiring the building for the new WIFI.  This project will be done in 3 phases. We hope to have the project completed before the end of July.

Phase I - This phase is the installation of equipment in the closets as well as running the raceways (hallway tracks) in the 2nd through 15th floors.  The first floor wiring is located in the drop ceiling.  The contractors are also pulling wire during this phase. This phase should be completed in the next few weeks.

Phase II - This will involve owner or guest interaction.  This process starts Monday June 17th beginning with the 1st floor and moving up the building.We have attached some links below displaying the schedule which provides you the date as when they will be needing entrance to your unit for roughly 20-25 mins. That schedule and other documents can also be found on www.ramresorts.com. Spectrum and subcontractor SE Cable will be entering into each Yellow or Purple unit only (in the attached spreadsheet) to add wiring for a new access point mounted to the metal grid of your drop ceiling just inside the unit’s entrance door.  If your unit does not have a drop ceiling by the entrance door then the access point will be mounted to the wall above your unit’s entrance door. We cannot give an exact time they will be entering your unit.  We have advised the contractor to knock on the door, pause before entering, and announce who they are with before entering. The guests/owners/tenants MUST allow Spectrum and SE Cable to enter the unit to perform this task. Please make sure your rental company and guests are aware of this required work. If we do not get access, your unit does not get WIFI or the capability to stream TV. If your unit is green on the spreadsheet they will not need to enter your unit.  

Phase III  - This will involve owner or guest interaction.  This will also require Spectrum to enter the Yellow and Purple units to connect the wiring to the access points and to activate the access points. This should take no more than 1 minute to complete. We do not have dates per floor at this moment but will update you when we have that information. Resort Association Management staff will also be placing 1 Roku device on top of the refrigerator in each unit during this phase.

Once all 3 phases are complete you will then need to connect your Roku device to your TV.  You will be able to hop on the "Caravelle Guest" network.  Then you will need to set up a free Roku account. If your unit has 2 TVs then you can purchase a second Roku device and add it to your account. Once your account has been set up you will need to download the Spectrum App which will then allow you to stream the Spectrum TV channels. If you have any issues you may call  Spectrum Enterprise Support Client care: 1-888-812-2591

We will be keeping the regular cable system running until we have worked out any kinks that may arise. 

Links:

Phase II Schedule

Schedule Grid

Spectrum Tech Support

Please let us know if you have any questions. 

Thank you,

The Caravelle Board of Directors